物流政策

1. Processing Time

• Orders will be processed within [1-3] business days (excluding weekends and public holidays).

• Processing time begins once you receive the order confirmation email, not at the time of purchase.

• During promotional events or holidays, processing times may be extended. We will notify you via email or SMS.

2. Shipping Rates & Delivery Methods
We offer the following shipping methods:

Free Shipping Threshold: Orders totaling [$500] or more qualify for free standard shipping.

3. Order Tracking

• Once your order has been shipped, you will receive an email/SMS containing a tracking number and tracking link.

• You can also track your shipment status at: [www.17track.net]

4. Shipping Regions

• We currently ship to the following countries/regions: [e.g., Mainland China, Hong Kong, Taiwan, United States, United Kingdom, France, Germany, Canada, etc.].

• If your address is outside our shipping regions, we will contact you via email or cancel and refund your order directly.

5. Customs, Duties & Taxes (Required for cross-border shipping)

• International orders may incur import duties, VAT, or other customs clearance fees, which are the responsibility of the recipient.

• We are unable to estimate these fees. We recommend that you contact your local customs office for more information before making a purchase.

• For returns caused by refused delivery or failed customs clearance, the related shipping and handling fees will be deducted from your refund.

6. Incorrect or Undeliverable Addresses

• Please double-check your shipping address before placing your order. Reshipping fees or lost packages resulting from an incorrect address are the buyer's responsibility.

• If a package is returned due to an incorrect address, inability to locate the recipient, or refused delivery, we will notify you and arrange a refund (actual shipping costs incurred will be deducted).

7. Shipping Delays

• Although we do our best to ensure on-time delivery, delays may occur due to uncontrollable factors such as severe weather, customs inspections, pandemics, or carrier backlogs. Such circumstances are not grounds for a refund. Thank you for your understanding.

8. Damage or Loss

• If a package is damaged during transit, please contact us within [48 hours] of signing for delivery, and provide:

  • Order number

  • Photos or videos of the damage

  • Photos of the outer packaging

• If the tracking status shows "Delivered" but you have not received the package, please first check with neighbors, building management, or pickup points, and contact the shipping carrier. Once loss is confirmed, we will assist with the claims process.

9. Contact Information
If you have any shipping-related questions, please contact us:
📧 Email: [mina@transferfor.com]
💬 Live Chat: [link or description]